Subject to the terms below, if you believe that a Product you have ordered from us is defective, you should contact us via our website or by email or by telephoning the Customer Call Centre (details are available under Contact Us). We will advise you of the appropriate steps to take. If you notify us within 3 days of delivery of the Product that the Product is defective, you will have the option to select a repair, an exchange or a refund. If a fault is found after 3 days from delivery of the Product, you should contact us by telephoning and we will at our discretion either repair or replace the Product and deliver the repaired or replacement Product to you, or provide a refund.

Customers have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation and return the Products to us, we may have a right of action against you for compensation. When returning a Product to us, we recommend you obtain proof of posting. In all cases, we reserve the right to inspect the Product and verify the fault. For an exchange or refund, the Product must be in otherwise 'as new' condition and if possible, with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is deemed to have been damaged.

The product must be returned in the original and undamaged manufacturer packaging/box along with the original tags, user manual, warranty cards, freebies and accessories.

We do not cover faults caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear. Products sold on our website are intended for domestic use only and are not for commercial use or resale. Nor do we cover faults due to incorrect installation in your home. Please do not remove the serial numbers.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 15 days from the date of delivery confirmation for the seller to investigate.

For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For the seller's warranty, please contact the seller. For more information on warranty claims please view our Warranty Policy.

If a warranty is offered on a product, the warranty period will be displayed on the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed. Types of Warranties

Types of Warranties:

1. Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period as per the Brand warranty policy. Tizaraa will not take any responsibility for the after-sale services.
2. Service warranty: Tizaraa is not liable to get the product serviced from the Merchant. The customer has to visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repair under their warranty policy, the customer will have to pay for that part.

If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details.

For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase from Tizaraa (invoice).

Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to your product page on tizaraa.com and look for warranty/service center information in the ‘description ‘tab.

If there is no warranty card, please check the user manual or product packaging for more details. If your product is within the warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. You will be covered.

PAYMENT REFUND POLICY

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product except the Bank Charges charges on EMI in case of product shipped properly & customer declines during the delivery process.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (6 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

Note: Maximum refund timeline excludes weekends and public holidays.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value. Tizaraa reserves the right to deduct the Bank Charges on EMI if the product initiated to deliver as per the order.